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Infotech’s Application
Management Services help
clients improved
application service
levels with predictable
costs without the need
for their own
applications staff, or
systems resources. |
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Enhanced business
application service
levels |
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Reduce impact of IT
staff turnover |
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Focus on core business,
not managing application |
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Round the clock
application support
prevents downtime |
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Lower costs for
application support and
development |
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IT can focus on
strategy, not managing
the application, so you
get more |
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value from the same team |
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No capital investments
required to ramp up your
own application practice |
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Stable, predictable,
fixed costs can be
budgeted and measured |
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Improved business
advantage |
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Application improvements
on schedule |
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Reduce potential
malfunctions and errors |
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Proven resources reduce
exposures |
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Use applications without
the problems of IT
systems and specialist
staff |
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Overcome application
skill shortages in key
legacy applications,
skills retention, |
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recruitment |
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Services Offered: |
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Standard support /
Helpdesk |
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Answering, recording
issue, tasking response,
monitoring response |
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Application Maintenance |
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Bug
fixing,
small
application
changes
to
support
changes
in the
software
versions,
minor
enhancements
for
performance
tuning |
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| Patch
Management |
| Software
upgrades and release
management of software
patches applicable to
application servers
(i.e. Oracle, Windows,
ESRI etc), and managed
installation on those
servers |
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Application
reengineering /
migration |
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Modifications to
existing applications
involving change in
architecture, OS
/Database / Application
version migration within
boundaries of the SLA |
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Database management |
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Administration of the
database including
activities like Database
cleaning, Schema / model
changes, Database tuning |
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| Data
Management |
| periodic
management of receipt of
third party datasets
associated
pre-processing
activities, loading into
live application for
release. Client data
maintenance |
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Consultancy Support |
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consultancy to support
new business
requirements, changes in
underlying
infrastructure, data
related problems, advice
and consultancy |
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Others |
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Support generation of
scheduled and ad hoc
reports, coordination
with third party support
vendors, User/
Administrator / Trainer
training support etc as
per SLA requirements |
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