|
Infrastructure
Management |
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As part
of the
Infrastructure
Management
Services
(IMS),
Infotech
provides
technical
support
services,
desktop
services,
data
center
services,
network
services,
storage
services
and IS
process
consultancy
and IT
security
services
and
solutions
to our
customers. |
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Infotech
has vast
experience
in
providing
Center
of
Excellence
(CoE)
Design
and
Management
services,
and its
related
IT
infrastructure
support
for many
of our
clients.
For
example,
Infotech
is
maintaining
the
network
systems
administration
and
hardware
support
for one
of its
clients,
who is
one of
the
world’s
aerospace
giant.
Infotech
is able
to meet
all SLAs
and has
a very
good
Customer
feedback
score
for the
services
provided.
In
recent
customer
visits /
audits,
clients
have
appreciated
Infotech’s
adherence
to the
ISO
9001:2002
and
BS7799
standards
and
processes. |
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Infrastructure
Management
Service
Offerings |
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Infotech
offers
the
following
services
in the
IS
support
area |
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|
Type
of
Service |
Service
Offerings
|
|
Technical
Support
Services |
Level
1.
Basic
onsite
support
for
LAN,
Desktops,
Laptops
and
Servers |
Level
2.
Remote
support
from
Hyderabad |
Level
3.
Advanced
support
for
servers,
network
and
IT
security |
|
Desktop
Services |
Desktop
Migration
services |
Enterprise
Application
Packaging
and
Distribution
services |
|
Desktop
Management
services |
|
Data
Center
Services |
Design
and
Architecture |
|
Build
and
Migration |
|
Hosting |
|
Enterprise
System
Management
(EMS) |
Architecture
ad
Design
Consulting
service |
Implementation
and
Integration
services |
|
System
Management
Service |
|
Network
Services |
Network
Consulting
Service |
Network
and
Security
Implementation
service |
Network
Monitoring
and
Management
services |
|
Storage
Services |
Consulting
and
Integration
services |
|
Infrastructure
Consolidation
services
such
as
Server
consolidation,
Data
storage
consolidation,
Application
consolidation
and
Data
center
consolidation
|
|
IS
Process
Consultancy |
Process
Consultancy |
|
Certification |
|
IT
Security |
IT
Security
committee |
|
Risk
Management |
|
Security
Process |
|
IT
Security
Consultancy |
|
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The
above
mentioned
service
offerings
showcases
Infotech’s
capabilities
in
Infrastructure
Management
Services
area. |
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