Changing customer
expectations, rising
energy prices, and
deregulation are
increasingly affecting
the utilities industry.
The operations are
becoming global;
consumers are looking
for reliability, better
quality, faster service,
improved performance,
and access to
information.
On the other hand, the
problems posed by aging
assets, regulatory
pressures, mergers &
acquisitions, technology
obsolescence, aging
workforce, and
increasing operational
costs are driving
utilities to revisit
existing processes and
to improve their
business and operational
efficiency. An efficient
enterprise-wide
distribution information
management and secure
global access to this
information will play a
key role in enabling the
transition to be more
customer-focused.
There is an imminent
need to capture and
utilize the information
related to the
distribution
infrastructure dispersed
across geographies. In
the backdrop where
“Smartgrid” is becoming
a reality, business
processes are being
realigned around
geospatial information
of assets and customers.
With an experience of
delivering over 10
million hours of
distribution
infrastructure services
to utilities worldwide,
Infotech is in a unique
position to serve such
evolving needs of the
industry. We have
successfully
demonstrated proven
expertise and capability
in providing
enterprise-wide
process-oriented
solutions to utilities
globally.
Having worked with
utilities of various
sizes in several
countries, we have
gained knowledge on
multiple vendor
products. We have worked
with state-of-the-art
technologies as well as
legacy systems over the
past 15 years. The
experience and in-depth
understanding of
business processes gives
us a leading edge in
offering migration,
web-based integration,
and systems integration
services.
In order to help
utilities choose the
right technology/product
and make customization
economically viable, we
have developed
capabilities to offer
services around open
protocols and
interfaces. This
facilitates surmounting
of the obstacles posed
by technology
obsolescence and enables
selection of the best
among the available
commercial off-the-shelf
(COTS) products.
Our value propositions
Geospatial
information
management for
efficient
handling of
outages
Improving
efficiency in
asset life cycle
management
Enhancing the
ability to focus
on business
process
Integration of
Enterprise
applications
Our services
Infotech’s offerings to
the industry leverage
our vast experience
gained around
Distribution Utility
Infrastructure covering
both operational and
information technology
aspects of the business.
Our service offerings
are described as
follows:
Geospatial
data and
technology
services
Operational
and IT
application
services
(Distribution
Management,
Outage
Management,
GIS,
etc.)
Web-based
and
Systems
integration
services
By
Industries
SPOTLIGHT
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